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Developer Support Contacting Support Newsgroups Supported Products N. American Support EMEA Support Presales Support Install Support Online Support Bronze Support Silver Support Gold Support Platinum Support Asia Pacific Support		BORLAND EMEA SUPPORT PROGRAMS Borland is providing customers with a complete solution that includes industry leading products, worldclass partners, and integrated services. Borland Support Services offers a range of programs, enabling customers to select services that match their requirements for telephone and electronic support. Borland provides support in the EMEA area (Europe, Middle-East and Africa) delivering timely, reliable service to ensure every customer's business success. PreSales Support PreSales questions prior to purchasing a Borland product. Install Support Free installation support for customers installing a Borland product. Online Support Online Support provides access to Borland's technical knowledgebase on the Community website. Bronze Support Bronze Support is designed for the Developer or Enduser requiring only occasional assistance. Silver Support Silver Support offers an annual agreement with limited incidents for technical support. Gold Support Gold Support is designed to provide a higher volume access to support professionals for transaction-based support and occasional high-level support. Platinum Support Platinum Support is designed to help enterprise customers successfully develop, deploy and manage business systems running a broad range of integrated applications at maximum performance. Platinum Add On Services 24 by 7 Emergency Support Support Account Management Global Support Coverage Additional Authorized Contact Maintenance Definitions Reporting Borland Product Defects If you wish to report a possible defect in any of Borland's Group B Products, please use this form.

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